Ask us

Why did I receive a notice from EOS?


EOS has written to you or called you because you have an unpaid financial obligation, and we have been asked to collect what you owe on behalf of this company. Our job is to help you find a way that you can pay off your debts that fits your financial situation and makes the creditors happy. Learn more about the debt collection process and why it is important to respond to debt collection companies.


I have been contacted by EOS. What should I do?


The worst thing is to do nothing. If you do not believe the claim is correct, let us know and we will investigate. If you know that the claim is justified but you cannot pay, you must contact us in all cases. We will work together to find a solution. If you do not respond, you may have to pay additional costs.


How can I pay my debt?


There are various options when you need to pay off your outstanding balance. Usually , the following possibilities are available:


Let’s talk about what’s best for you. If you would like to make a payment, simply click here.


Why do I need to pay more than the amount on the original invoice?


The longer the debt collection takes, the higher our costs and charges will be. EOS’s employees will make sure to send out reminders and try to get in touch with you, to find a good solution for all parties. If we do not hear from you, one consequence could be that your case may be sent to the Enforcement and Small Claims Court, which can lead to additional costs being added to the claim. Learn more about the different options you have to pay off your debt and why it’s a good idea to get in touch with us as soon as possible.

Do you have any other questions? Get in touch with us. Get in touch with us as soon as possible, so we can avoid legal action and keep the costs as low as possible.


How can I find out if a debt collection company is legally recognised?


You can investigate the situation for a particular company online; most recognised companies are members of associations that set standards for the industry.


EOS in Denmark is licensed by the police to conduct debt collection activities. What is meant by ‘debt collection activities’ is any action or measure taken by a commercial enterprise in the pursuit of recovery of debts, which are either purchased after the due date for the purchase of collection on its own behalf or as actions or measures that are part of commercial debt collection for others. If you still have any doubts, you can contact a consumer or debt advice centre for assistance.


I do not understand all of the terms that are used during this debt collection process. What do they mean?


We have tried to explain the most common terms in our Dictionary. If you cannot find the answers to your questions, you can contact us.


I have received an SMS that I believe might be from an EOS company. Is it authentic?


Yes, it may well be. You must answer an SMS from EOS to get an answer; this also applies if you have received a letter. If the SMS contains a claim number, you can use it to log in directly to your portal and find out more about your debt.


Can I pay the original provider/company or should I pay EOS?


When a company assigns the claim to EOS, we are responsible for the collection of the debt and for any consequential actions. Therefore, it is no longer possible to pay the original creditor. Payment must be made to EOS.


Do you have other questions that have not been answered here? If so, please feel free to contact us.